Refunds and cancellation

A new shop gets 7 days of Pro without a card, so there is nothing to charge and nothing to refund. If you add a card during the trial, the first charge is on the day it ends; cancel before then and you will not be charged.

Cancel at any time from the billing page, under Manage subscription. Nothing more is charged, and Pro stays on until the end of the month you have paid for.

After that, Backline stops listing and updating. For 30 days it still takes a listing down everywhere when it sells anywhere, and you can ask it to take everything it keeps in step down at once from the billing page.

To decide: the refund rule. A common one: payments are not refunded for a partly used month, because cancelling stops the next charge and Pro carries on until the period ends.

If you were charged in error — twice for the same month, or after you cancelled — we refund it in full. Email support@backlinesync.com within To decide: how long, e.g. 60 days of the charge.

Billing questions: support@backlinesync.com.